Customer Policy

At Tinystays.in, we prioritize transparency and customer satisfaction. Our Customer Policy ensures a hassle-free experience for all our customers. Below, we’ve outlined our confirmation, cancellation, and refund policies to help you understand how we handle bookings and changes.

Customer Booking Confirmation Policy

At Tinystays.in, we ensure a seamless booking experience for our customers. Upon successful booking, the customer receives a confirmation voucher via email or WhatsApp within 24 hours. If the preferred slots are unavailable, we will arrange an alternate schedule based on the customer’s preference and send a new confirmation voucher. Alternatively, customers may choose to cancel their booking before confirmation, and a full refund will be processed promptly.

Customer Cancellation Policy

We understand that plans can change, which is why Tinystays.in offers a flexible cancellation policy for our valued customers. Please review the following terms carefully before making a booking:

• Cancellations Made 30 Days or More Before Travel: A full refund of the package cost will be provided.
• Cancellations Made Between 15 and 30 Days Before Travel: A 25% cancellation fee will be charged, and the remaining amount will be refunded.
• Cancellations Made Between 7 and 15 Days Before Travel: A 50% cancellation fee will be charged, and the remaining amount will be refunded.
• Cancellations Made Within 7 Days of Travel: No refund will be provided.

Customer Refund Policy

The applicable refund amount will be processed within 10 business days. For further assistance or inquiries, please contact our customer support team.

Why Choose Tinystays.in?

At Tinystays.in, we are committed to providing exceptional service and clear policies to ensure a stress-free experience. Whether you’re planning a weekend getaway or a long vacation, our Customer Policy is designed to meet your needs.